Location: United States (remote or hybrid) · Reports to: VP of Engineering · Type: Full-time
Universal Background Screening is modernizing its platform with Orion, a cloud-based background-screening platform. It runs alongside long-standing legacy systems while clients migrate. We're looking for a hands-on Senior Development Manager to be the first line of technical response in U.S. hours. You'll log in, investigate, debug and find the root cause of production issues quickly, then drive them to resolution with our global engineering teams. You'll also lead and grow U.S. engineering capability so that Orion can be supported end to end from the United States.
Act as the U.S.-hours technical lead for Orion production issues. Triage, reproduce, and investigate through logs, metrics, traces, queries and code.
Perform root-cause analysis and deliver a clear diagnosis, workaround or fix path fast, even when the permanent fix is built by another team.
Hand off well-documented findings to global engineering teams, so fixes start from evidence, not from scratch.
Own incident communication: keep tickets current (status, workaround, fix, target release) and keep stakeholders informed until closure.
Lead post-incident reviews and drive the follow-up actions that prevent repeats.
Lead, mentor and grow U.S.-based engineers, and build their ability to support Orion independently. That includes knowledge transfer, runbooks and training.
Partner with engineering leaders and teams across time zones on priorities, handoffs and escalations.
Help define and run the support model: triage ownership, escalation paths, on-call rotation and U.S./global handoffs.
Work with Product, Program Management and Scrum to turn business needs into clear, prioritized, well-scoped work.
Support predictable two-week sprint delivery and releases: release readiness, verification, and rollback when needed.
Champion engineering discipline: code review, testing, ticket hygiene, documentation and secure coding.
Identify recurring issues and technical debt, and make the case for fixing root causes.
Become an expert in Orion's architecture, integrations and data flows, including how Orion interacts with legacy systems during migration.
Keep architecture, runbooks and troubleshooting guides current in Confluence.
First 30 days: access to all environments and tools; you know the Orion architecture, key integrations and the support process; you shadow and then lead triage of live issues.
First 60-90 days: you independently triage and root-cause most U.S.-hours production issues, with clear handoffs and current tickets; the first runbooks are in place; you're training other U.S. engineers.
Ongoing: faster time to diagnosis, fewer repeat incidents, predictable releases, and a U.S. team that can support Orion end to end.
Education
High school diploma or equivalent required.
Experience
6+ years of ASP.NET , Entity Framework and C# experience
4+ years of TSQL experience
4+ years of Integration development
2+ years of Kubernetes and RabbitMQ experience
2+ years of Angular and React JS experience
Experience with and transforming XML documents is a plus
Skills
Having a portfolio site and code examples is a plus
Good knowledge with JavaScript, JQuery and AJAX
VBScript is a plus (for conversion of legacy applications)
Software development utilizing Microsoft development tools and methodologies (Visual Studio)
Microsoft products and operating systems
Creation and maintenance of internal workflow systems
Independently design, code, and test major features of integrated systems.
Attention to efficiency, performance, and reliability of the system through design and coding
Understanding of front-end and middle tier technologies and coding best practices
Ensure compliance to standards and SDLC practices
We offer great benefits including medical, dental, vision, matching 401(k), generous employee referral bonuses, vacation and sick time, and paid company holidays.
Must be available for an in-person interview. Fluent English, both written and verbal, is required.
Selected candidates will be required to pass a comprehensive background check and drug screening.
Universal Background Screening is unable to sponsor or take over sponsorship of employment Visa.
Universal Background is committed to creating a diverse work environment and we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
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